#CalebWhyTheKeysInYourPocket
#TakeCalebBackToClass
#CalebSsstttttoooopppp
The representatives are very nice and know what types of cars I like and process me pretty quickly. Been renting from them pretty steady for past 2 years!! Unfortunately, I had a new one this time and I was in a hurry. HURRY being the operative Word!!! Which i let the rep know about up front!! I had a 7 hour trip ahead of me and it was already 130pm. I had called ahead to let them know that I would not be there at 1230pm but was still coming. I get there and find out they have given away my rental but they still have another one I can use. Fine, I will take it. I always use pre-paid fuel option and like a full gas tank. This one was not full. Ok, I will wait. The rep takes the car to be filled up and comes back. Ok I'm ready to go. BUT wait...he's not ready to release me. WHY? Because he wants to try to sale me on taking the insurance option for towing! No way?? For real? Yes. He mentions it FOUR times and I am thinking: what did u NOT understand about my first NO. On the 2nd time I'm thinking: what language MUST I say this in for you to understand? On the 3rd time I'm thinking: why do u think u are better than your co-workers and can sale me this and I have NEVER taken it? On the 4th time I'm thinking I am about to become that rude customer people refer to. He FINALLY gets it. So we finish the contract and I drive off in the little push-2-start car and run to the bank. Get to the bank, turn off the car and to my DISMAY find out - no keys!!! What? Mr. Salesman has the keys in his pocket!!! I then have to wait 30 minutes for him to get there!!!!!! When I'm only down 1 exit???? I'm hot now!! So my whole trip was pushed back by Mr. Salesman by an hour and a half!!! Mr. Salesman (Caleb) have you ever heard the saying: the customer is always right? You should have let me leave sir while you were ahead!!
The staff at the Barboursville Enterprise is always helpful and tries to satisfy everyone renting a car.
The people at enterprise were very nice and helpful!! The only downfall was the vehicle was not as clean as I've had in the past, especially the windshield which we had to clean again so we could see at night.
#CalebYouAreNOTThatGood!!
Very distraught customer! I reserved online, my total was $50.60.. I go to pick up, took over 40 min, had to wait on a car and it wasn't what I requested. I turn the car in 3days later as I was supposed to, and my account was charged almost $300.00!! I called and spoke with them asking why and was told they didn't know and would get back to me after lunch, IM STILL WAITING ON THEM TO CALL ME BACK AND RESOLVE THIS MATTER, 2days later! ... I've rented with enterprise in the past and have never had a problem like this,I'm very disappointed be will doing my car rentals somewhere else from now on! -Jessica H. Milton, WV
#DisappointedWithCaleb
Fair prices, great selection, wonderful service
Enterprise Rent A Car is a US Car Rental based in Barboursville, West Virginia. Enterprise Rent A Car is located at 6418 Route 60 E, Barboursville, WV 25504, USA.
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