Service was great.
My Mother, Virginia Griffith received a lounge chair and it is not suited to her needs. She called the day it was delivered and told of the problem with her age and the lever of the chair being unsuited for her needs. She would like an in-store credit for the cost of the un-usable chair to pick out a chaise more suited to her needs. She will be trying to call again tomorrow and I hope this can be arranged. Thank you, Connie Griffith Sloan ( on behalf of Virginia Griffith)
My fiancée and I spent close to $11,000.00 on furniture from Lazyboy including custom fabric chairs and throw rugs. Having worked with a high end furniture store for years I know the importance of customer relations. After not receiving any updates on our furniture I placed a call to Lazyboy only to find out that our fabric on our chairs had to be ordered from another factory and that would delay us receiving our furniture. I really don't ask for much, but as a customer it would have been nice to have known this or to at least been given the opportunity to change the fabric or simply accept the delay. I wasn't given a choice at all they made the choice for me. After our furniture had been delivered we never received a call asking how our delivery went and or were we happy with everything. How sad is that. We had also purchased a burgundy custom throw rug ($599.00) upon getting it home we noticed that it had white lines running through it and the edges were starting to curl up. Lazyboy informed us that they would order us a new one. When the new one arrived we drove to the store to exchange the first flawed one with the second one. Not only did it have white lines throughout the entire piece it was PINK, not burgundy. I informed the sales associate that this was not acceptable. She told me that for a custom rug these "small imperfections were perfectly acceptable." Not for me it wasn't. The owner refused to give us a full refund on a flawed rug, charging us a 25% restocking fee. As my fiancée was getting the partial refund the owner cowered in the back room and left his associates to figure out how to complete a refund minus the 25% restocking fee. Great customer service as we were making our purchases, but the customer service went to crap after that. I would NOT recommend this store to anyone. The folks at Ashley were much more hospitable and just down the corner from Lazyboy and offered the same custom rugs and had no issues with returns if not completely happy.
I see there are multiple customer service complaints for this location. Makes perfect sense because it needs a new owner and the new owner needs to train his employees properly. Went to take a look around and the salesman was purposely following me to give me a hard time. He made that perfectly clear verbally. Store is privately owned so filing a complaint is almost useless unless turned in to the Better Business Bureau. After my experience yesterday I believe I just may do that. That is one lousy La-Z-Boy retailer.
La Z Boy Furniture Galleries is a US Furniture Store based in Barboursville, West Virginia. La Z Boy Furniture Galleries is located at 20 Mall Rd, Barboursville, WV 25504, USA.
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