Hotel is very nice, clean, love the lobby and the fish tank... everything was good except the food the breakfast buffet was cold other wise good selection. For dinner I had a burger that was burnt black they can use help with the food but besides that very good
Staff was great! Room was clean but not brand new. Hotel was well maintained. Breakfast buffet was not worth what we paid for it.
Nice pool. Friendly and helpful staff. Clean hotel. Only drawback was the non-smoking room was smoky smelling. Had a nice stay. Close to mall and short drive to Marshall University graduation at Big Sandy arena.
If I could give this location 0 stars I would. The staff and management are severely under trained and put the Holiday Inn name to shame. My husband is a disabled veteran who requires a service animal and was mocked and called disrespectful names such as "kid," "bud," and "problem child." Anna, the person on staff when he initially went to check in went so far as to laugh and say that she paid a fee online so she would be able to call her PET chihuahua a service animal and take it anywhere she wanted too. They charged us an illegal $25 "incidentals" PET fee, which is never allowed under the Americans with Disabilities Act & made him fill out a PET form. She begrudgingly provided us with a copy, created by Marcie, the general manager, see included photo. Jacob, who was working the desk at check out is the one who my husband asked why the $25 fee was charged (it showed up on our bank statement, when our receipt showed we were only to pay $101) assured us that he had worked there 9 years and said he knew what they could and could not charge, referring to the illegal service animal fee. We have stayed at Holiday Inn locations before, including the one in Huntington, with absolutely zero issues and respectful, knowledgeable staff. They also asked for his "disability card" and documentation about his health - a HIPAA violation, do you ask people why they require a wheelchair or medication? I suggest if anyone in your family has a disability that requires medical equipment, not to stay here unless they feel like being treated like a second class citizen and mocked by the ignorant staff and unconcerned management.
Had no problems. And check out was fast too!
Holiday Inn Hotel Suites Barboursville is a US Lodging based in Barboursville, West Virginia. Holiday Inn Hotel Suites Barboursville is located at 3551 US-60, Barboursville, WV 25504, USA.
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