Terrible, customer service.
I shared a review on there Facebook and instantly got blocked. For telling about my experience which I have a receipt and a voicemail of to prove (love how u all treat customers wow not) basically I order a boot and paid to which they told me they ordered it and told me it would be in that Friday. Come that Friday no boot I didn't care nor worry figure it would be Monday or Tuesday no biggie, so come Tuesday I went up there they said they ordered it and it should be in any day now. Come that Friday I checked again still no boot, wow but moving on I went in a few more times and called still no boot with the same story, we ordered it should be any day now. Two weeks from when the boot was originally supposed to be at the story they decided to call me and say they tried to order the boot that morning like two and half weeks later from when I paid for the boot (really DD really) that's how they treat a good paying customer and the messages went on to say they couldn't get the boot until November which was like two months from the day I order it (crazy right) so I said I'll just take my money back. Got my money and order the boot online from another store got it in two days. Huntington mall d&d is horrendous customer service. And I wouldn't even be making this comment if they didn't band me from there Facebook page for posting on a picture of the boot I tried to order giving my experience. So for that I will leave bad reviews everywhere since you like to hide the truth. Good luck this is the internet Junior
Bought a cowboy hat for my brother in texas he didnt like it . So i just tried to get a refund and was denied with receipt jan1st.
I was told bring it back by jan 1st i would get full refund. Not true. Wont shop there again , also will encourage others to shop elsewhere. Pitaful only give me a gift card. I dont wear cowboy stuff. Good reason why no customer service.
D D Outfitters is a US Shoe Store based in Barboursville, West Virginia. D D Outfitters is located at 465 Huntington Mall, Barboursville, WV 25504, USA.
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